سياسة الخصوصية
Privacy & Data Policy
Effective Date: June 2026
At The Sabr Mat, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your information when you visit www.thesabrmat.com or make a purchase from us.
Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
- Full name
- Email address
- Phone number
- Billing and shipping addresses
- Order and purchase history
- Information you provide when contacting our customer support
We also automatically collect certain non-personal information, including your browser type, device information, IP address, and browsing behaviour to help us improve your experience and optimise our website.
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Arrange shipping and provide delivery updates
- Respond to enquiries and customer support requests
- Improve our website, products and services
- Send marketing communications, promotions and product updates (only where you have opted in)
- Prevent fraud and maintain the security of our website
- Comply with applicable legal and regulatory requirements
Sharing Your Information
Your privacy is important to us. We never sell, rent or trade your personal information.
We may share your information with trusted third-party service providers where necessary to operate our business, including:
- Secure payment providers
- Shipping and courier partners
- Email marketing providers
- Website hosting and analytics providers
These providers only receive the information required to perform their services and are required to protect your information.
Payment Security
Your payment security is extremely important to us.
The Sabr Mat does not store, process or retain your credit or debit card details. All payments are securely processed through authorised third-party payment providers using industry-standard encryption.
Marketing & Analytics
To help us improve your shopping experience and provide relevant content, we use trusted analytics and advertising platforms, including:
- Meta (Facebook & Instagram)
- TikTok
- Google Analytics
- Klaviyo
These services may use cookies and similar technologies to understand website usage, measure advertising performance and deliver more relevant marketing content.
You can manage or disable cookies through your browser settings at any time.
Cookies
Our website uses cookies to:
- Remember your preferences
- Improve website performance
- Analyse visitor behaviour
- Provide a more personalised shopping experience
Disabling cookies may affect certain features of our website.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse or disclosure.
While we use industry-standard security practices, no method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website is intended for individuals aged 18 years and over. We do not knowingly collect personal information from anyone under the age of 18.
Accessing or Updating Your Information
If you would like to access, update or correct your personal information, or have any questions about this Privacy Policy, please contact us:
Email: info@thesabrmat.com
WhatsApp: +971 58 570 4696
We're always happy to help.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations or website functionality.
Any updates will be published on this page and will take effect immediately upon posting.